Refund policy

At SKN MIMIX, we want you to feel confident about your purchase. If you have received a damaged, defective, or incorrect product, please contact us and we’ll be happy to assist you.

Returns

We accept returns within [14 days] of the date your order was delivered.

To be eligible for a return, the product must:

Be unused and unopened.
Be in its original, undamaged packaging.
Include all original labels, seals, and packaging materials.
Be accompanied by your order number or proof of purchase.

Due to hygiene and product-safety considerations, opened or used skincare products cannot be returned or exchanged unless the product is defective, damaged, or the wrong product was sent.

To request a return, please contact us at sknmimix@gmail.com with your order number and the reason for your return. Where applicable, please include clear photographs of the product and packaging so that we can assess the issue.

Please do not send any product back before your return request has been approved by our team.

Return Address

Approved returns should be sent to:

Skn Mimix 00,
Gokuldham Society Eco Town Road
Haldwani (Nainital) Uttarakhand 263139

The customer is responsible for the return shipping costs unless the return is due to a damaged, defective, or incorrect product received.

We recommend using a trackable shipping service when returning an item. SKN MIMIX is not responsible for products lost or damaged during return shipping.

Damaged, Defective or Incorrect Products

Please inspect your order as soon as you receive it.

If your product arrives damaged, defective, or you receive the wrong product, please contact us at sknmimix@gmail.com as soon as possible, preferably within 48 hours of delivery.

Please provide:

Your order number
A description of the issue
Clear photographs or videos of the product and packaging

After reviewing the issue, we may offer a replacement or refund, depending on the circumstances.

If the issue is confirmed to be our responsibility, SKN MIMIX will cover the applicable return shipping costs.

Non-Returnable Items

The following items are not eligible for return or exchange:

Opened or used skincare products
Products with broken or removed seals
Products that have been damaged after delivery due to improper handling or use
Gift cards, where applicable
Products purchased during a sale or promotional offer, where specifically stated at the time of purchase

This does not affect your rights in relation to products that are defective, damaged, or incorrectly supplied.

Exchanges

We do not offer direct exchanges for change-of-mind purchases.

If you receive a damaged, defective, or incorrect product, please contact us at sknmimix@gmail.com and we will assist you with an appropriate replacement or refund.

Refunds

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed to your original payment method.

Please allow 5–10 business days for the refund to be processed by your payment provider or bank after we have initiated the refund. The time required for the refund to appear in your account may vary depending on your payment provider.

If you have not received your refund after the applicable processing period, please contact us at sknmimix@gmail.com.

Cancellation Requests

If you wish to cancel your order, please contact us as soon as possible at sknmimix@gmail.com.

We can only cancel an order if it has not already been processed or shipped. Once an order has been shipped, it will be subject to our Return & Refund Policy.